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Harrington Training

Harrington Morgan Ltd.

Customer Care

Harrington Morgan was founded upon the guiding principle of ‘quality driven customer service’. Through our varied and extensive experience we aim to understand the different expectations, experience, competencies, cultures and demands of our clients using effective questioning and listening techniques as tools to facilitate this. We then take into account the wide range of complex issues and organisational constraints enabling us to recommend the very best solution possible.

At Harrington Morgan we have a professional team of Account Managers who will discuss your training needs and provide solutions. Our account management structure ensures that you have one point of contact for all queries and questions and one person ultimately responsible for the co-ordination of your programme. Your Account Manager will have total decision making authority in all aspects of your programme including training delivery, project management, quality and finance.

Working in partnership with you, our customer, listening, questioning and understanding at every step of the way, before delivering what we have agreed, when we have agreed it within the constraints that you have.

Our general policy is to:

• Focus on our customers
• Supply services that meet the identified needs of our customers
• Develop and manage effectively and economically goals to focus increased client satisfaction
• Provide effective leadership throughout the organisation
• Set targets and objectives where appropriate
• Monitor, measure and review the quality standards of our services
• Undertake preventative and corrective action immediately and appropriately
• Involve individuals in the development of processes and systems thereby creating a culture of engagement
• To facilitate a culture of continuous improvement

We understand that people learn best with a ‘hands-on’ approach, and our stimulating and interactive programmes encourage enjoyment through participative learning, inspiring delegates to transfer maximum learning back to the workplace.

Border Shading
Very good tutor, good knowledge of all topics and very helpful.

R. Wilkins, Suffolk
Mark helped us massively with ways to direct our revision.

R. Harris, Suffolk
On the whole the course location, refreshments and lecture aids were very good.

S. Gardiner, Suffolk
As well as learning we did have a laugh.

L. Jones, Suffolk
Very informative and enjoyable.

M. Booth, Suffolk
I would recommend course to other potential students.

I. Brown, Suffolk
A well delivered and executed course.

D. McIntyre, Suffolk
The staff at Harrington Morgan are extremely knowledgeable and efficient, it ensured our training programme met our needs exactly.

Facilities Management
We always know where to phone when unsure of what training we need for our clients.

Managed Services
It is great that we have a training provider that understand the demands of our industry and works with us as a partner.

Food & Drink Industry